1. The Salient Essentials (Plain English Summary) 

• The 30-Day Risk-Free Trial: Your trial is 100% free. A £1 temporary authorisation is made by Stripe for identity and anti-money laundering (AML) verification.

• The 4x ROI Guarantee: If the trial does not demonstrate an attributed revenue lift of at least four times the potential subscription cost, the trial continues free of charge until that threshold is met.

• No-Tie Termination: You are never locked into a long-term contract. You may terminate your account at any time, instantly, via your control panel.

• Data Sovereignty: No human at SwiftERM ever accesses your raw data. It is independently hosted, encrypted, and belongs exclusively to you.

• Zero White-Labelling: SwiftERM does not white-label. The Bayesian algorithm is proprietary and exclusive to us. Any third party claiming otherwise is acting without authorisation.

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2. Definitions & Scope

“The Service” refers to the SwiftERM Agentic Personalisation platform, including system management, autonomous Bayesian loops, and monitoring. “Your Data” refers to the datasets provided by you or captured via the SwiftERM script on your site. “Agentic Processing” refers to the software’s ability to make autonomous marketing decisions based on real-time “Moment of Intent” (MOI) data without manual human intervention.

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3. Rights Granted & Restrictions

SwiftERM grants you a non-exclusive, worldwide, royalty-free right to use the Service for your internal business operations. You agree not to:

• Reverse-engineer, decompile, or attempt to derive the source code of the Bayesian algorithm.

• Use the Service to build a competitive product.

• Share “Named User” credentials across multiple individuals.

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4. The “Agentic” Warranty & Liability

SwiftERM warrants that the Service will perform materially as described on swifterm.com.

• Autonomous Nature: You acknowledge that the Service is an Agentic AI. While it is designed for precision, SwiftERM is not liable for delays or failures caused by external internet infrastructure or third-party platform updates (e.g., Shopify/Magento API changes).

• Limitation of Liability: To the maximum extent permitted by English Law, SwiftERM’s total liability is capped at the total amount paid by you in the twelve (12) months preceding any claim.

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5. Data Management & Exit Strategy

• Access: You retain 100% ownership of your data. You may download or delete your data at any time via your Control Panel.

• The “Grace Period”: Upon termination, we will retain your data for 90 days as a courtesy. After this period, if unretrieved, it will be irretrievably deleted to maintain GDPR/DUAA 2026 compliance.

• Migration: We can provide a CSV export of your data upon request during the 90-day grace period at no additional charge.

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6. Fees, Taxes, and “Attributed Sales”

• Payment: Fees are billed as set out on the website.

• The 10% Option: SwiftERM reserves the right, at its sole discretion and with 30 days’ notice, to commute payment to a model based on 10% of attributed sales generated by the Service.

• Refunds: As this is a SaaS product with a comprehensive “Proof of Value” trial and no-tie termination, all paid fees are non-refundable.

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7. Support & Maintenance

SwiftERM provides support as detailed on our website.

• Intervention: If changes to your website (made by you or a third party) break the SwiftERM integration, we reserve the right to rectify the operation at our discretion to ensure continuity.

• Costs: Direct technical costs incurred for such rectifications, plus a £100 administration fee, will be billed and are payable within 30 days.

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8. Governing Law

This Agreement is governed exclusively by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Last Update: 25th March 2026