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Gnatta / FM Outsource – Flexible Customer Service Teams
Gnatta and FM Outsource provide UK-based fashion retailers with an outsource customer service teams. They offer an industry-leading cost-per-contact model that means clients pay just for what they need, with no additional shrinkage, management or reporting fees, as demand dictates. They provide up to 24/7 – 365 day coverage, on any channel; telephony, email, web chat, social media, review sites, SMS and more. Available in English, French, German, Spanish and Polish. Service models are flexible. This is an accredited partner.
- Full customer service operations
- Specific channels, times or query types
- Emergency resource for peak volumes
79-81 Hornby St
Bury, Greater Manchester BL9 5BN